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FAQs

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Why shop with Cleveland Furniture Factory Outlet?
We work hard to provide value to our customers by retailing furniture from top brands at a lower price than the average furniture store, offering a variety of delivery options to fit your specific needs, and providing exceptional customer service. Being part of a small-town community, we understand the value of providing up-front and accurate information, being prompt and professional, standing behind our word and our products, and exemplifying courtesy in everything we do.

At CFFO, we place a huge emphasis on taking great care of our customers both before and after the sale because we believe in building long-term relationships. Whether you have a question about a product, confusion about shipping methods, a warranty issue, or just want to say hello, we look forward to hearing from you!

We have built a reputation both online and in our community based on these values, and we hope to earn your business both now and in the future!
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How do you offer such low prices?
We retail brand-new furniture directly from the manufacturer just like other furniture retailers, so cutting superfluous costs is the primary method that we use to lower our prices. We have thought through each step of the furniture shopping experience in order to operate as efficiently as possible, and we work with manufacturers and freight carriers to cut out any unnecessary expenses. Those savings get passed on to you in the form of lower prices, free shipping on select items, and our Furniture Cash rewards program!
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Where is your store located and when is it open?
Our showroom is located at:

2726 Helen Hwy
Cleveland, GA 30528

Hours of operation:

Monday: Closed
Tuesday: 10am-6pm
Wednesday: 10am-6pm
Thursday: 10am-6pm
Friday: 10am-6pm
Saturday: 10am-4pm
Sunday: Gone to church

If you live in the north Georgia area or are passing through, come by and see us!
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Do you have a rewards program?
Yes, we do! Whenever you shop with us, you can earn Furniture Cash points on your purchases by enrolling in our rewards program. We also have a referral program that allows you to earn even more Furniture Cash! For complete details, visit our Furniture Cash program page.
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Do you offer financing?
Yes, we have several financing options! For complete details, please check out our financing page.
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What payment methods do you accept?
We currently accept all major credit cards and PayPal as well as various financing options. Please see our financing page for more information about available programs.
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Where can you ship items?
Items in our Home Delivery Express program can be shipped to any physical address in the continental U.S., and we deliver all other items to any location within 90 miles of our store location. If you live outside of our 90 mile delivery radius and would like to place an order for an item that is not in our Home Delivery Express program, let us know here. Please note that we are not able to ship to Alaska, Hawaii, PO box, or APO/FPO addresses. For more information, please visit our shipping and returns page.
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How do I know if an item is in stock? What happens if it is not?
To check availability of an item, please contact us with the details of the item(s) you would like to order. Since we ship from multiple warehouses across the U.S., item availability and shipping times may vary depending on your location.

If you place an order for items that are not currently in stock, we will notify you via email that your order has been placed on back-order and give you an estimate of when we expect the order to ship. In most cases, you will have the option to wait for the order to ship or cancel it.
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Will there be tax charged on my order?
If you live within the state of Georgia, we are required to collect sales tax on your order. We do not collect tax on out of state orders, but you may be responsible for remitting tax directly to your state. Please refer to your state’s department of revenue if you are unsure of tax responsibility.
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What shipping options are available?
We have several different shipping options, and the ones available to you will depend on the items in your order and your location.  All shipping methods available for your order should be displayed in the cart at checkout.  Please refer to our shipping and returns page for a detailed explanation of all shipping options and transit times.
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When will my order ship? Can I expedite it?
Lead times and shipping methods will vary based on your location and the items in your order. For complete details, please visit our shipping and returns page.
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How long will it take for me to receive my order?
Delivery times vary widely depending on what you ordered and the shipping method selected at checkout.  Please refer to our shipping and returns page for a detailed explanation of all shipping options.
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How can I track my order?
The best way to track orders is to create an account through our website before or during checkout. Creating a store account allows you to log in at any time to check order status, and you get 200 Furniture Cash rewards points as a bonus! The majority of orders are shipped with a carrier that provides tracking numbers, and those tracking numbers will be available in your order status details once your order has shipped.
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Can I cancel or change my order?
Once an order is finalized for shipment, it cannot be cancelled or changed. If your order has not yet been finalized, you may cancel or change it up to 24 hours after placing the order. Please see our shipping and returns page for more details.
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What is your return policy?
Due to the nature and size of furniture products, we are not able to accept returns. However, we will be happy to answer any questions about our products so that you can choose the furniture that best suits your needs before making an order. For more details, please see our shipping and returns page.
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What if my item arrives damaged or I have a warranty issue?
If an item arrives damaged, please contact us within 48 hours of delivery, and we will be happy to assist you in resolving any problems as quickly as possible. Items returned due to delivery refusal or missed delivery appointments will be subject to additional fees. Please see our shipping and returns page for details.

We also serve as your contact point for any warranty issues. If you find that your furniture has a defect within the warranty period, please let us know so that we can work with the manufacturer to submit a warranty claim.
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Can I leave a review on your performance and/or the product I purchased?
Absolutely! We value your feedback on our performance and products, and we greatly appreciate you taking time to let us know what you think. Please keep in mind that we are more than happy to resolve any issues that may arise before you leave feedback so that you can review our performance as a whole.

To leave a review of our performance, please visit one of the following links:

Google
Facebook
Yelp

To write a product review, simply navigate to the product’s page on our website, open the Product Reviews menu (under the item pictures), and click Write Review.

Thanks again for providing your feedback!
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Do you store my personal information?
We do store some of the information that you provide to us, but we do not release it to any other party except in the rare case that it is required by law. For further details, please review our privacy policy.
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Is your website secure?
Yes, it is! Our website uses modern Secure Sockets Layer (SSL) technology to encrypt and transmit information that you enter during checkout. You can verify this in most browsers by clicking on the lock icon in your browser’s address bar while on the shopping cart or checkout pages.